Who We Are
iSetupClaw is a service operated by BEST DEVHUB SRL (hereinafter referred to as "Company," "we," "us," or "our"), a company registered in Romania.
This Privacy Policy applies to all personal information collected through our website, email communications, remote service sessions, payment processes, and any other interactions you have with iSetupClaw.
Information We Collect
We collect different types of information depending on how you interact with our services:
2.1 Information You Provide Directly
When you contact us, purchase a service, or engage with our team, you may voluntarily provide:
- Identity Information: Full name, business name, job title.
- Contact Information: Email address, phone number, WhatsApp number, mailing address.
- Payment Information: Billing name, billing address, and payment method details. Note: Credit card numbers and sensitive payment data are processed directly by our third-party payment processor and are never stored on our servers.
- Business Information: Number of claw machines, machine models, location addresses, current revenue data, operational details, and business goals.
- Communication Content: Messages, emails, chat transcripts, and any files or images you share with us during support or setup sessions.
2.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- Device Information: Browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution.
- Usage Data: Pages visited, time spent on pages, click patterns, scroll depth, referring website, exit pages.
- Network Information: IP address, approximate geographic location (country/city level), internet service provider.
- Cookies & Identifiers: Cookie IDs, session tokens, and similar tracking identifiers (see Section 8 for details).
2.3 Information from Third Parties
We may receive limited information from third-party services:
- Payment Processors: Transaction confirmation, payment status, billing country (not full card details).
- Analytics Providers: Aggregated and anonymized website usage statistics.
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, sexual orientation, or biometric data. If you inadvertently share such information with us, we will delete it promptly upon discovery.
How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery
- To process your purchase and set up your OpenClaw deployment.
- To schedule and conduct remote setup and configuration sessions.
- To provide technical support and troubleshooting assistance.
- To monitor and optimize OpenClaw performance on your behalf (hosted plans).
- To deliver reports, alerts, and performance data to you.
3.2 Communication
- To respond to your inquiries, support requests, and feedback.
- To send service-related notifications (e.g., deployment confirmation, system updates, maintenance notices).
- To send occasional product updates or tips (you can opt out at any time).
3.3 Payment Processing
- To process one-time payments for our services.
- To issue refunds when applicable.
- To generate invoices and maintain financial records as required by law.
3.4 Improvement & Analytics
- To analyze website traffic and usage patterns to improve our site and services.
- To identify and fix technical issues or bugs.
- To understand which services and content are most valuable to our clients.
3.5 Legal & Compliance
- To comply with applicable laws, regulations, and legal processes.
- To protect our rights, property, and safety, and that of our clients and the public.
- To enforce our Terms of Service.
- To detect and prevent fraud or other illegal activities.
Legal Basis for Processing (GDPR)
As BEST DEVHUB SRL is established in Romania (a member of the European Union), we process personal data in compliance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
5.1 Service Providers
We work with trusted third-party providers who process data on our behalf to deliver our services:
- Payment Processors: To securely process your payments (e.g., Paddle, LemonSqueezy, or similar). These processors are PCI-DSS compliant and have their own privacy policies.
- Hosting Providers: Cloud infrastructure providers that host our servers and the hosted OpenClaw instances.
- Communication Tools: Email service providers (for transactional and support emails), video conferencing platforms (for remote sessions).
- Analytics: Website analytics services (e.g., Google Analytics) that collect anonymized and aggregated usage data.
All third-party service providers we work with are bound by Data Processing Agreements (DPAs) that require them to protect your data and process it only according to our instructions, in compliance with GDPR and other applicable regulations.
5.2 Legal Requirements
We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to:
- Comply with a legal obligation, court order, or regulatory request.
- Protect and defend the rights or property of BEST DEVHUB SRL.
- Prevent or investigate possible wrongdoing in connection with our services.
- Protect the personal safety of our users or the public.
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.
Data Storage & Security
6.1 Where We Store Your Data
Your personal data may be stored and processed in:
- European Union: Where our company (BEST DEVHUB SRL) is established.
- United States: Where some of our cloud infrastructure and service providers are located.
- Other jurisdictions: Where our third-party service providers operate data centers.
When data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place (see Section 10).
6.2 Security Measures
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption: All data transmitted between your browser and our website is encrypted using TLS/SSL (HTTPS). Data at rest is encrypted using industry-standard AES-256 encryption.
- Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis. We use multi-factor authentication for all administrative accounts.
- Infrastructure Security: Our hosting providers maintain SOC 2, ISO 27001, and/or equivalent security certifications. Regular security audits and vulnerability assessments are performed.
- Monitoring: We employ continuous monitoring for unauthorized access attempts and security incidents.
- Backups: Regular encrypted backups are maintained to prevent data loss.
While we take extensive measures to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security. If you become aware of any security breach, please contact us immediately at hello@isetupclaw.com.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
When data is no longer needed, it is securely deleted or anonymized so that it can no longer be associated with you.
Cookies & Tracking Technologies
8.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, and provide usage information to site operators.
8.2 Cookies We Use
8.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually.
- Block third-party cookies.
- Block cookies from specific websites.
- Block all cookies.
- Delete all cookies when you close your browser.
Please note that blocking certain cookies may affect the functionality of our website. For more information on managing cookies, visit allaboutcookies.org.
Your Rights
Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal data:
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: hello@isetupclaw.com
- Subject Line: "Privacy Rights Request β [Your Name]"
We will respond to your request within 30 days of receipt. In some cases, we may need to verify your identity before processing your request. If your request is complex or involves a large volume of data, we may extend the response period by an additional 60 days, in which case we will notify you.
Right to Lodge a Complaint
If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with your local supervisory authority. In Romania, this is:
ANSPDCP (Autoritatea NaΘionalΔ de Supraveghere a PrelucrΔrii Datelor cu Caracter Personal)
Website: www.dataprotection.ro
We encourage you to contact us first so we can try to resolve your concerns directly.
International Data Transfers
As a company operating globally, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States.
10.1 Safeguards for International Transfers
When we transfer personal data outside the EEA, we ensure that appropriate safeguards are in place, including:
- Adequacy Decisions: Transfers to countries that the European Commission has determined provide adequate data protection (e.g., the EU-US Data Privacy Framework).
- Standard Contractual Clauses (SCCs): EU-approved contractual terms that require the data recipient to protect data to EU standards.
- Data Processing Agreements: Binding agreements with all service providers that include GDPR-compliant data protection obligations.
10.2 Your Rights Regarding Transfers
You may request information about the specific safeguards applied to the transfer of your data outside the EEA by contacting us at hello@isetupclaw.com.
Children s Privacy
Our services are designed for business operators and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that we have inadvertently collected personal data from a person under 18, we will take immediate steps to delete that information. If you believe a child has provided us with personal data, please contact us at hello@isetupclaw.com.
Third-Party Links & Services
Our website may contain links to third-party websites, services, or platforms (e.g., payment processors, social media, external resources). Please note:
- We are not responsible for the privacy practices or content of third-party websites.
- Each third-party service has its own privacy policy that governs how they collect and use your data.
- We encourage you to review the privacy policy of any third-party service before providing personal information.
The inclusion of a link on our website does not imply endorsement of the linked site or its privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes:
- The "Last Updated" date at the top of this page will be revised.
- Material changes will be communicated via email to all clients with active service agreements, at least 14 days before the changes take effect.
- A summary of changes will be provided with each update notification.
- Continued use of our services after the effective date constitutes acceptance of the updated policy.
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your data. Previous versions of this policy are available upon request.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:
π Privacy Inquiries
We take data protection seriously and aim to respond within 48 hours on business days.
π§ hello@isetupclaw.com
BEST DEVHUB SRL
Operating as: iSetupClaw
Website: isetupclaw.com
Email: hello@isetupclaw.com
At BEST DEVHUB SRL, we believe privacy is a fundamental right. We are committed to being transparent about our data practices, minimizing the data we collect, and giving you control over your personal information. If you ever feel that your privacy is not being respected, we want to hear from you.